Professional Training
Skill Step Training offer a range of professional qualifications covering a wide range of subjects to suit all industries. We are able to deliver training from our Training Centres in Doncaster or within the workplace (minimum numbers required).
First Aid
All organisations are required, by law, to ensure they have a sufficient number of employees who hold a valid First Aid Certificate. Our First Aid Qualifications ensure your employees have the necessary knowledge to reduce hazards and attend to accidents while keeping your organisation compliant with regulations. Employers must ensure that their provision is ‘adequate and appropriate in the circumstances.’ It is the employer’s responsibility to decide what the requirements of the organisation are by assessing any specific work hazards and ensuring that sufficient equipment, facilities and personnel are available to deal with the consequences of these hazards.
Teaching
These teaching qualifications focus on excellence in delivery and the effective use of interactive visual aids to inspire and motivate learners to implement what they have been taught.
Assessing
Our Assessment qualifications cover the essential knowledge points to prepare learners in successfully carrying out assessment strategies and procedures.
Quality Assurance
Our Quality Assurance qualifications are designed for those working in, or intending to work in, the role of an internal quality assurer. The internal quality assurance qualifications are also ideal for those who do not actually wish to work in this role, but do require a greater understanding of the processes and practices involved.
Health & Safety
Workplace health and safety knowledge is essential to ensure all employees can understand and implement effective health and safety procedures to keep your workforce safe from hazards.
Mental Health & Wellbeing
Our mental health qualifications are intended to raise awareness of mental health to support employers and employees to engage with the topic and create a positive wellness culture in the workplace.
Safeguarding
The Children's Act 2004 places duties on a range of organisations to ensure they safeguard and promote the welfare of children. This includes the need for appropriate safeguarding training, as employers are responsible for ensuring staff are competent to carry out their responsibilities towards safeguarding children and young people. This qualification would meet this requirement.
Fire Safety
Fire safety compliance is essential for most organisations and every member of the workforce has their part to play to ensure protocols are maintained. Raise awareness of the importance of fire safety and how they can reduce the hazards with our Fire Safety Qualifications. Employees successfully completing fire safety training courses will assist organisations in meeting their legal obligations, and provide a much safer working environment for all of their employees.
Conflict Management
This qualification provides learners with effective and easy to implement conflict resolution strategies to develop their confidence when managing conflict in the workplace. Proven conflict resolution steps, helping learners to identify and defuse high conflict situations within any working environment!
Customer Service
Effective, friendly, and helpful customer service is vital for any company to develop a lasting relationship with clients. Our Customer Service Qualifications help to provide your staff with the guidance and confidence to deliver clients with a lasting and positive impression of your organisation!
Employability
Our employability skills qualifications have been developed to provide individuals with the knowledge and understanding to broaden their opportunities in employment in a range of different occupational sectors. The content and structure of each qualification is designed to be flexible so learners can achieve a variety of employment-based skills and experience a number of work-related subjects.
First Aid
All organisations are required, by law, to ensure they have a sufficient number of employees who hold a valid First Aid Certificate. Our First Aid Qualifications ensure your employees have the necessary knowledge to reduce hazards and attend to accidents while keeping your organisation compliant with regulations. Employers must ensure that their provision is 'adequate and appropriate in the circumstances'. It is the employer's responsibility to decide what the requirements of the organisation are by assessing any specific work hazards and ensuring that sufficient equipment, facilities and personnel are available to deal with the consequences of these hazards.
Level 3 Award in Emergency First Aid at Work
Who is it for?
This qualification is aimed at learners who wish to become emergency first-aiders in the workplace. This qualification meets the requirements for training emergency first-aiders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment.
How long will it take?
To complete this emergency first aid at work qualification learners should expect to undertake 7 hours of learning, typically over one day, with a minimum contact time of 6 hours.
What topics are covered?
The qualification covers knowledge such as the roles and responsibilities of the first aider and how to assess an incident. The qualification also covers first aid skills in CPR and use of an AED, providing first aid to a casualty who is choking and dealing with external bleeding and hypovolaemic shock.
Assessment method?
Practical demonstration and multiple choice exam
How much does it cost?
This course costs £116.48 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £648.96 plus VAT (@ 20%).
Level 3 Award in First Aid at Work
Who is it for?
The qualification is aimed at learners who wish to become first-aiders in the workplace. This qualification meets the requirements for training first-aiders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment.
How long will it take?
To complete this qualification learners should expect to undertake 22 hours of learning, typically over three days, with a minimum contact time of 18 hours.
What topics are covered?
The qualification covers knowledge such as the roles and responsibilities of the first aider, how to assess an incident and recognising signs and symptoms of injury and illness. The qualification also covers first aid skills in CPR and use of an AED and assisting a casualty who is suffering from major injury and illness such as chest injuries, spinal injuries, anaphylaxis and correct use of auto-injectors.
Assessment method?
Practical demonstration and multiple choice exam
How much does it cost?
This course costs £250.64 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £1,946.88 plus VAT (@ 20%).
Level 3 Award in Emergency Paediatric First Aid
Who is it for?
This qualification is aimed at individuals wishing to gain the knowledge and skills required to enable them to provide effective emergency paediatric first aid. It is intended for learners such as parents and relatives, pre-school or nursery staff, toddler group volunteers, childminders and nannies, au pairs and foster parents, or anyone who has to deliver first aid as part of their role in either childcare settings or a domestic environment.
How long will it take?
To complete this qualification learners should expect to undertake 7 hours of learning, with a minimum contact time, excluding breaks of 6 hours.
What topics are covered?
Topics include the role and responsibilities of the paediatric first-aider and providing first aid for an infant or a child who is unresponsive and breathing normally. The qualification also covers how to administer first aid to an infant or a child who is choking or suffering from hypovolaemic shock and how to treat minor injuries.
Assessment method?
Practical demonstration and multiple-choice theory test.
How much does it cost?
This course costs £113.36 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £648.96 plus VAT (@ 20%).
Level 3 Award in Paediatric First Aid
Who is it for?
This qualification is aimed at individuals wishing to become a paediatric first-aider in the workplace with a responsibility for the welfare of infants and children. This qualification is intended for learners already working or preparing to work in the industry and it meets the requirements for paediatric first aid outlined in the Early Years Foundation Stage.
How long will it take?
To complete this qualification learners should expect to undertake 15 hours of learning, with a minimum contact time, excluding breaks, of 12 hours over 2 days.
What topics are covered?
Topics include the role and responsibilities of the paediatric first-aider and providing first aid for an infant or a child who is unresponsive. The qualification also covers how to administer first aid to an infant or a child with head and spinal injuries, who is choking or suffering from anaphylaxis.
Assessment method?
Practical demonstration and multiple-choice theory test.
How much does it cost?
This course costs £178.46 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £1,297.92 plus VAT (@ 20%).
Teaching
These teaching qualifications focus on excellence in delivery and the effective use of interactive visual aids to inspire and motivate learners to implement what they have been taught.
Level 3 Award in Education and Training
Who is it for?
If you've ever considered a career in teaching but weren't sure where to start, then the Level 3 Award in Education and Training is a great way to give yourself and introduction to the role.
Designed for individuals who would like to work or currently work within FE colleges, independent training providers or local authorities, the qualifications can meet the needs of a range of trainee teachers, including:
- Individuals not currently teaching or training
- Individuals currently teaching and training, including those new to the profession
- Individuals currently working as assessors, who wish to achieve a qualification that provides an introduction to teaching
The qualification is also supported by the Education and Training Foundation, and can either support a role in the workplace or prepare learners to progress to a qualification in the same subject area but at a higher level.
How long will it take?
To complete this qualification learners should expect to undertake 48 hours of guided learning
What topics are covered?
Topics covered include:
- The teaching role and responsibilities in education and training
- Ways to maintain a safe and supportive learning environment
- The relationships between teachers and other professionals in education and training
- Inclusive teaching and learning approaches in education and training
- Ways to create an inclusive teaching and learning environment
Assessment method?
Portfolio of evidence
How much does it cost?
This course costs £621.92 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons, prices are available upon request.
Level 4 Certificate in Education and Training
Who is it for?
If you're a trainee teacher or wanting to teach, there are numerous different ways to further your career and gain a good foothold in the profession. But it's important you choose the option that is right for you and your future ambitions.
The Level 4 Certificate in Education and Training has been designed to prepare trainee teachers to teach in a wide range of contexts, and is ideal for those who want practical options when it comes to choosing their next step.
It's a flexible qualification that's idea for individuals who:
- Want a qualification focused on practical teaching
- Want a choice of optional units that reflects the context in which they teach
- Are currently teaching and want to have their practice and experience accredited
- Are not currently teaching but can meet the minimum teaching practice requirement of 30 hours
- Are able to undertake a qualification of medium size
- Have the potential to study at this level which equates to the first year of an undergraduate degree
- Are willing to undertake an initial assessment of their skills in maths, English and ICT
The objective of the qualification is to support a role in the workplace and prepare learners to progress to a qualification in the same subject area but at a higher level. It is supported by the Education and Training Foundation.
How long will it take?
To complete this qualification learners should expect to undertake 140 hours of guided learning
What topics are covered?
Topics covered:
- Understanding roles and responsibilities
- Planning to meet the needs of learners
- Delivering
- Assessing learners
- Using resources for education and training
- An extensive range of optional units
Assessment method?
Portfolio of evidence
How much does it cost?
This course costs £1,414.40 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons, prices are available upon request.
Assessing
Our Assessment qualifications cover the essential knowledge points to prepare learners in successfully carrying out assessment strategies and procedures.
Level 3 Certificate in Assessing Vocational Achievement
Who is it for?
A comprehensive qualification for assessing in both work and non-work environments. Vocational learning can take place in a variety of environments, depending on the needs of the learner and the employer. It's therefore important to be able to assess vocational achievement where it is carried out as required. The Level 3 Certificate in Assessing Vocational Achievement (RQF) has been developed for those who assess both occupational competence in the work environment and vocational skills, knowledge and understanding in a workshop, classroom or other training environments. The qualification will support a role in the workplace, and will provide a broad understanding of the subject, making it ideal for anyone working in an assessment role.
How long will it take?
To complete this qualification learners should expect to undertake 84 hours of guided learning.
What topics are covered?
Topics covered include:
- Understanding the principles and practices of assessment
- Assess occupational competence in the work environment
- Assess vocational skills, knowledge and understanding
Assessment method?
Portfilio of evidence.
How much does it cost?
This course costs £611.52 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons, prices are available upon request.
Quality Assurance
Our Quality Assurance qualifications are designed for those working in, or intending to work in, the role of an internal quality assurer. The internal quality assurance qualifications are also ideal for those who do not actually wish to work in this role, but do require a greater understanding of the processes and practices involved.
Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice
Who is it for?
Ensure you maintain and improve the quality of your assessment. If you operate an assessment centre or work in an organisation where assessment takes place, it's crucial that you are able to guarantee the quality of your assessment. The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) has been designed to do just that, and will help learners by supporting their role in the workplace.
How long will it take?
To complete this qualification learners should expect to undertake 90 hours of guided learning.
What topics are covered?
Topics include:
- The context, principles and planning of internal quality assurance
- Internal monitoring, maintenance and improvement of the quality of assessment
- Managing relevant information
- Legal and good practice requirements for the internal quality assurance of assessment
Assessment method?
Portfilio of evidence.
How much does it cost?
This course costs £619.84 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons, prices are available upon request.
Health & Safety
Workplace health and safety knowledge is essential to ensure all employees can understand and implement effective health and safety procedures to keep your workforce safe from hazards.
Level 1 Award in the Priciples of Health and Safety within the workplace
Who is it for?
Health and safety in the workplace is of paramount importance to employers and employees alike. The Level 1 Award in the Principles of Health and Safety within the Workplace (RQF) has been developed for learners in work or returning to work and who need upskilling in health and safety, providing them with an understanding of the main responsibilities of employees and employers, and the knowledge needed to work safely and legally. It can also be used to prepare learners to advance to a higher-level qualification.
How long will it take?
To complete this qualification learners should expect to undertake 4 hours of learning typically over 1/2 day.
What topics are covered?
Topics include:
- The main responsibilities for health and safety in the workplace
- How the workplace can affect health and safety
Assessment method?
Multiple Choice Question Examination.
How much does it cost?
This course costs £76.96 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £436.80 plus VAT (@ 20%).
Level 2 Award in Health and Safety within the workplace
Who is it for?
Keep colleagues and visitors safe with our leading health and safety qualification. Keeping workplaces safe is both a legal and moral obligation, with severe consequences if local health and safety laws are not followed. The Level 2 Award in Health and Safety within the Workplace (RQF) is a market-leading exam used by some of the biggest businesses across the UK to keep their staff compliant with health and safety. It has been designed to give learners knowledge of the basic health and safety practices essential in the workplace and prepare them for progress to higher level training.
How long will it take?
To complete this qualification learners should expect to undertake 6 hours of learning typically over one day.
What topics are covered?
Topics covered include:
- An understanding in the responsibilities of employers and employees
- The benefits of good health and safety
- Steps to a risk assessment and how they can reduce accidents
- Near misses and ill-health
- Typical hazards and controls in a workplace
- Common causes of accidents, near misses and ill-health
- Emergency procedures
- The importance of recording accidents, near misses and ill-health
Assessment method?
Multiple Choice Question Examination.
How much does it cost?
This course costs £109.20 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £648.96 plus VAT (@ 20%).
Mental Health & Wellbeing
Our mental health qualifications are intended to raise awareness of mental health to support employers and employees to engage with the topic and create a positive wellness culture in the workplace.
Level 2 Award in Introduction to First Aid for Mental Health
Who is it for?
Develop the skills need to assist with mental health issues in the workplace Mental health is now firmly on the agenda for most workplaces when it comes to looking after their staff, with a growing awareness of its impact on individuals and businesses. The Level 2 Award in Introduction to First Aid for Mental Health (RQF) has been developed to allow learners to become a first aider for mental health in their workplace. This means they will be able to provide basic mental health support or to be the first response to someone in need. Although the qualification will not allow learners to become clinically qualified to assess, diagnose or treat mental ill health, they will have an understanding of the principles of first aid for mental health and know the basic tools to listen to individuals who require first response support for their mental health.
How long will it take?
To complete this qualification learners should expect to undertake 12 hours of learning typically over 2 days.
What topics are covered?
Topics included:
- Underpinning knowledge and understanding in relation to the principles of first aid for mental health
- Recognising mental ill health in self and others
- Supporting mental wellbeing in the workplace
- Understanding how to promote a wellness culture in the workplace
- The importance of resilience and self-care for first aiders for mental health
Assessment method?
2 x Multiple-choice examinations.
How much does it cost?
This course costs £205.92 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £1,297.92 plus VAT (@ 20%).
Safeguarding
The Children's Act 2004 places duties on a range of organisations to ensure they safeguard and promote the welfare of children. This includes the need for appropriate safeguarding training, as employers are responsible for ensuring staff are competent to carry out their responsibilities towards safeguarding children and young people. This qualification would meet this requirement.
Level 2 Award in Safeguarding and Protecting Children and Young People
Who is it for?
Provides essential knowledge on the responsibilities around safeguarding children and young people. Over the last few years, a range of legislation has been introduced to safeguard children and young people, namely Working Together to Safeguard Children 2015, Keeping Children Safe in Education (KCSIE) and the Children Act 2004. All of these place duties on a range of organisations to ensure they have regard to the need to safeguard and promote the welfare of children. The Level 2 Award in Safeguarding and Protecting Children and Young People (RQF) has been created to inform learners on how to safeguard children, young people and practitioners in the workplace, as well as how to respond to evidence or concerns about abuse. It supports the appropriate safeguarding training of staff and is ideal for supporting a role in the workplace, including those in voluntary or unpaid roles.
How long will it take?
To complete this qualification learners should expect to undertake 8 hours of learning typically over 1 day.
What topics are covered?
Topics covered:
- How to safeguard and protect children, young people and practitioners in the workplace
- How to respond to evidence or concerns that a child or young persons has been abused
Assessment method?
Learner Workbook.
How much does it cost?
This course costs £108.16 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £648.96 plus VAT (@ 20%).
Fire Safety
Fire safety compliance is essential for most organisations and every member of the workforce has their part to play to ensure protocols are maintained. Raise awareness of the importance of fire safety and how they can reduce the hazards with our Fire Safety Qualifications. Employees successfully completing fire safety training courses will assist organisations in meeting their legal obligations, and provide a much safer working environment for all of their employees.
Level 2 Award in the Principles of Fire Safety
Who is it for?
Instil the principles of fire safety in your team. All workplaces have a legal obligation to ensure their environment is safe when it comes to fire risks. Ultimately that comes down to ensuring your team have the required knowledge and understanding around fire safety. The Level 2 Award in the Principles of Fire Safety (RQF) is aimed at anyone involved in the management of fire safety and is based in an area where fire is a risk. Learners gaining this qualification will understand that fire safety is the responsibility of everyone, and will recognise the causes of fire, common hazards and fire risk assessments. It can support those already in a workplace role or learners preparing for employment.
How long will it take?
This qualification can be achieved in just 1 day.
What topics are covered?
Topics covered:
- Hazards and risks
- The control of fire risk
- Principles and practice of fire safety management at work
- The role of the nominated fire warden
Assessment method?
Multiple-choice examination.
How much does it cost?
This course costs £109.20 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £648.96 plus VAT (@ 20%).
Level 1 Award in the Principles of Fire Safety Awareness
Who is it for?
Ensure your team have the perfect introduction to fire safety awareness. There's both a legal and moral duty to ensure workplaces are fire safe and that employees are aware of their responsibilities around fire safety. The Level 1 Award in the Principles of Fire Safety Awareness (RQF) is the ideal introduction to the subject, and can support learners in any workplace, particularly new starters, where a basic understanding of fire safety is required. Through this qualification, learners will understand that fire safety is the responsibility of every individual in the workplace.
How long will it take?
This qualification can be achieved in just 1/2 day.
What topics are covered?
Topics included:
- The common causes of fire
- Actions to take in the event of a fire
- Understand how fire risk is controlled in the workplace
Assessment method?
Multiple-choice examination.
How much does it cost?
This course costs £76.96 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £436.80 plus VAT (@ 20%).
Conflict Management
This qualification provides learners with effective and easy to implement conflict resolution strategies to develop their confidence when managing conflict in the workplace. Proven conflict resolution steps, helping learners to identify and defuse high conflict situations within any working environment!
Level 2 Award in Conflict Management
Who is it for?
Give staff the skills to resolve conflict effectively and respectfully. Not all customer facing roles are the same, and sometimes dealing with the public can have its challenges, particularly when handling issues and complaints. The Level 2 Award in Conflict Management (RQF) has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general. It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.
How long will it take?
To complete this qualification learners should expect to undertake 11 hours of learning typically over 1 1/2 days.
What topics are covered?
Topics covered:
- How communication can be used to solve problems and reduce the likelihood of conflict
- The factors that influence human responses in conflict situations
- How to assess and reduce risks in conflict situations
- How to communicate effectively and de-escalate conflict in emotive situations
- Good practice to follow after conflict situations
Assessment method?
Multiple-choice examination.
How much does it cost?
This course costs £159.12 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £1,092.00 plus VAT (@ 20%).
Customer Service
Effective, friendly, and helpful customer service is vital for any company to develop a lasting relationship with clients. Our Customer Service Qualifications help to provide your staff with the guidance and confidence to deliver clients with a lasting and positive impression of your organisation!
Level 2 Award in Customer Service
Who is it for?
Keep your customers coming back for more with this leading customer service qualification. Experience of customer service is often the deciding factor for the public when deciding which organisation to do business with. It's important therefore that your business offers a good first impression with every single customer interaction. The Level 2 Award in Customer Service (RQF) has been designed to prepare learners for work in a customer service role or for those whose job already involves an element of customer service. The qualification has been written to give learners the knowledge and understanding of effective customer service in a variety of work environments.
How long will it take?
This qualification can be achieved in just 1 day.
What topics are covered?
Topics covered include:
- The principles of customer service
- How needs and expectations are formed
- Interpersonal skills
- Appropriate behaviour
- Responding to problems and complaints
Assessment method?
Multiple-choice examination.
How much does it cost?
This course costs £114.40 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons at £648.96 plus VAT (@ 20%).
Employability
Our employability skills qualifications have been developed to provide individuals with the knowledge and understanding to broaden their opportunities in employment in a range of different occupational sectors. The content and structure of each qualification is designed to be flexible so learners can achieve a variety of employment-based skills and experience a number of work-related subjects.
- Mental Health and Wellbeing
- Safeguarding
- Fire Safety
- Conflict Management
Level 1 Award in Personal Development for Employability
Who is it for?
Improve learners’ employability skills with this flexible qualification. Giving learners the best possible start as they begin their working life is absolutely vital for their later chances of success. And with the Level 1 Award in Personal Development for Employability (RQF) you can do precisely that. The qualification lets learners try a number of different employment-based skills and a range of work-related tasters, providing flexibility and helping them to prepare for a role in the workplace.
How long will it take?
To complete this qualification learners should expect to undertake 30 hours of guided learning.
What topics are covered?
Topics covered include:
- Completing a job application form
- Job searching
- Effective teamwork
- Preparing for an interview
- Health and safety in the workplace
- Working as a volunteer
- Building working relationships with customers
- Preparing for work placement
- The rules to deliver customer service
- Fire safety awareness
Assessment method?
Multiple-choice examination / Portfolio / Practical Demonstration.
How much does it cost?
This course costs £377 per person plus VAT (@ 20%). We also have a dedicated course for a maximum of 12 persons, prices are available upon request.